Reopening and Operating during COVID-19

The AMA is working to collect, produce, and share physical and digital resources to support organizations in the museum and heritage sector to reopen and operate safely during the ongoing COVID-19 pandemic. 

Learn more about available resources below.


Resource Guides

The AMA has produced a guide to address museum-specific considerations and requirements to manage closure and to reopen and operate safely during the COVID-19 pandemic, and a guide to best practices for virtual experiences to engage with your visitors online.

Learn more and download the free guides here.


Health & Safety Toolkits

Health & Safety Toolkits provide museums and heritage institutions with a variety of health and safety supports. A physical toolkit, including wayfinding signage and floor stickers to direct visitors and encourage physical distancing, is available to order from the AMA Bookstore for only the cost of shipping and handling at a flat rate of $40 per toolkit.

Digital signage toolkits are also available, and include a variety of print-ready messages to suit the different needs of your organization and additional sets of customizable templates that can be edited and updated as circumstances change.    

Learn more and download the digital toolkit here.  


Managing Conflict and De-Escalation Strategies

The AMA has prepared a brief guide to de-escalation strategies, available here.

The AMA has secured a limited number of spaces for AMA members in two online training courses from ARETE, COVID-19 Customer Conflict Management Training  and Workplace Violence Prevention and De-escalation Training. Offered at no cost through the Government of Alberta, ARETE's online training gives employees the confidence and skills to safely and professionally communicate guidelines in place at their organization.

Register here to receive your complimentary access code.


COVID-19: Frequently Asked Questions  

Under the Advisory section, the AMA maintains an FAQ and Resources Guide for the COVID-19 pandemic. This section is updated as new information and resources become available.



For more information or questions about your museum's pandemic response, please contact the AMA Advisory Services Team at


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